Terms of Service

Agreement to Terms

By booking or using Eden Medical Transport services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services. These terms apply to all users of our non-emergency medical transportation services in California.

1. Services Provided

2. Booking & Reservations

Advance Booking

• Reservations should be made at least 24 hours in advance when possible
• Same-day service available based on availability
• Recurring appointments can be scheduled weekly/monthly

Required Information

You must provide:

• Patient name and contact information
• Pickup and destination addresses
• Appointment date and time
• Mobility requirements (wheelchair, stretcher, ambulatory)
• Any special needs or medical equipment

3. Cancellation Policy

To cancel, call us immediately at (510) 957-8383

4. Payment Terms

Accepted Payment Methods

Payment Timing

• Payment is due at time of service
• Insurance: We bill directly to Medi-Cal, Medicare, and private insurance
• You are responsible for any co-pays or deductibles

Pricing

Prices vary based on distance, service type (wheelchair/stretcher/sedan), and whether it's a one-time or recurring service. Contact us for a free quote specific to your needs.

5. Passenger Responsibilities

As a passenger, you agree to:

• Be ready at scheduled pickup time (drivers wait up to 15 minutes)
• Provide accurate information about mobility and medical needs
• Treat drivers and staff with respect
• Not smoke, eat, or drink in vehicles
• Secure personal belongings
• Follow driver instructions for safety
• Notify us of changes to appointment times immediately
• Ensure companion/caregiver accompanies if required

6. Companion & Family Policy

One companion or family member may accompany the patient at no additional charge, space permitting. Additional passengers may incur extra fees. Please inform us when booking if companions will be traveling.

7. Wait Time Policy

• Included: Up to 15 minutes of wait time at pickup location (no charge)
• Extended Wait: Additional wait time beyond 15 minutes may incur hourly charges
• Appointment Wait: If you need us to wait during appointment, please arrange in advance

8. Safety & Compliance

9. Limitation of Liability

We maintain full commercial liability insurance. However, we are not liable for:

• Delays due to traffic, weather, or circumstances beyond our control
• Missed appointments due to patient late readiness
• Personal belongings left in vehicles
• Medical emergencies requiring 911 services
• Indirect or consequential damages

For emergencies, always call 911 immediately.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

• Patient condition requires emergency medical attention (we'll call 911)
• Passenger is abusive, threatening, or disruptive
• Payment is not received or insufficient
• Patient misrepresented mobility or medical needs
• Safety concerns for driver or other passengers

11. Modifications to Terms

We may modify these terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of services after modifications constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of California.