Privacy Policy

Introduction

Eden Medical Transport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation services in California.

1. Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, physical address
• Booking Details: Pickup/destination addresses, appointment dates and times
• Medical Information: Mobility requirements (wheelchair, stretcher, ambulatory)
• Payment Information: Payment method, billing address (processed securely)
• Emergency Contacts: Names and phone numbers of emergency contacts

Automatically Collected Information

• IP Address: For security and fraud prevention
• Browser Information: Browser type, operating system
• Usage Data: Pages visited, time spent on site
• Cookies: To enhance user experience (see Cookie Policy below)

2. How We Use Your Information

We use your information to:

• Provide and manage transportation services
• Process bookings and payments
• Communicate about appointments and service updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send service-related notifications (not marketing unless you opt-in)
• Ensure safety and security of passengers and drivers
• Respond to customer service requests

3. HIPAA Compliance

4. Information Sharing & Disclosure

We may share your information with:

⚠️ We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• 🔒 SSL/TLS encryption for data transmission
• 🔐 Secure password hashing (bcrypt)
• 🛡️ Regular security audits and updates
• 👥 Limited employee access on need-to-know basis
• 📱 Secure authentication and session management
• 🔄 Regular data backups
• 🚨 Intrusion detection systems

6. Your Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (typically 7 years for medical records)
• Resolve disputes and enforce agreements

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. Transportation for minors must be arranged by a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.